At Montpellier Medical we understand that sometimes plans change and you may need to cancel or rearrange your appointment. To ensure a smooth and fair process for all our patients, we have established the following policy:

1. Cancellation & Rescheduling Notice

• Cancellations and requests to reschedule must be made at least 24 hours prior to your appointment time. This allows us to offer the appointment slot to other patients in need of our services.

2. Refunds

• If you cancel or alter your appointment more than 24 hours in advance, you will receive a full refund of the payment made at the time of booking minus a £20 administration fee
• Cancellations or changes made within 24 hours of the appointment will not be eligible for a refund.

3. No-Show Policy

• If you fail to attend your appointment without prior notice, the full payment will be forfeited, and no refund will be issued.
• This includes telephone appointments that are made on the requested number, within 10 minutes of the requested time and are not answered on two attempts.